Store Manager - Watsons Boracay

Watsons Personal Care Stores (philippines), Inc.
fulltime 1 year ago

Job Description:

BE PART OF WATSONS:
Investors in People (IIP) accredited company
Asia's number 1 pharmacy retail brand
Best Companies to work for by HR Asia

ROLE PURPOSE:

Our Store Manager is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty. She/He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.

This role focuses on:

- Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
- Performing necessary functions for all digitally enabled services
- Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
- Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
- Monitoring of store’s controllable expenses and recommends cost efficiency measures to increase productivity & profitability
- Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
- Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.
- Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees

Success will depend on
- Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability
- Agility to all online + offline initiatives and can provide insights on its developments
- Ability to monitor and evaluate implementation of service delivery standards– both online & offline
- Ability to handle and resolve online & offline customer feedback with sense of urgency and knows how to escalate complex customer complaints
- Ability to analyze store profitability and implement cost optimization measures to maximize productivity
- Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
- Ability to benchmark retail practices and relationship building with mall partners and affiliates
- Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.


Salary: Php26,000.00 - Php30,000.00 per month

Requirements:

  • Candidate must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or equivalent.
  • Skills in Leadership, management, retail, customer service and relationship management, cashiering, Sales.
  • At least 5 year(s) of working experience in the related field is required for this position
  • Applicants must be willing to be assigned at WATSONS Boracay.
  • Preferably Assistant Manager / Managers specializing in Sales - Retail/General or equivalent.

How to apply:

Send your CV to [email protected] with your location and desired position in your email's subject.

Career Site: https://careers.watsons.com.ph
Instagram & Twitter: @hrd_watsonsph

Please do not entertain any other persons or groups who claim
to be recruiters for Watsons either through text messages or
unofficial Watsons email address. We will never ask you to pay
any amount or meet you outside our company offices for
recruitment. In case you, your friends, relatives or colleagues
receive suspicious message regarding job opportunities in
Watsons, please report the scammers to the proper authorities
or validate with us through our official email address at
[email protected].


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